1. Introduction
Welcome to SOAP Note AI. This website is owned and operated by Modi Labs LLC. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions.
2. Responsible Use and Conduct
By visiting our website and accessing the information, resources, services, products, and tools we provide, you agree to use these resources only for the purposes intended as permitted by the terms of this Agreement, and in a manner that abides by all applicable laws. Creating multiple accounts for the purpose of manipulating, abusing, or misrepresenting yourself or others on our website is strictly prohibited and constitutes a violation of this Agreement. Any violation may result in the termination of your access to the website.
3. Liability Limitations
Users are reminded that our service does not require any personally identifiable information or Protected Health Identifying Information to generate SOAP notes. SOAP NOTE AI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OF SERVICE OR YOUR USE OF THE SERVICE, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, PROFITS, OR BUSINESS INTERRUPTION. In no event shall SOAP NOTE AI, its officers, directors, employees, or agents be liable for any indirect, punitive, special, incidental, or consequential damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of or in any way connected with the use or inability to use the Service.
4. Changes and Termination of Services
SOAP Note AI reserves the right to cease operations at any time. Continued use of the Service following such changes constitutes your acceptance of the changes.
5. Use of Generated Content
SOAP Note AI provides templates for SOAP documentation. However, the ultimate responsibility for the content of the documentation lies with the user. We are not liable for any inaccuracies, errors, or omissions in the notes generated. Users should use their professional judgment when using these notes in their work.
6. Use of OpenAI APIs
Our service uses OpenAI APIs to assist in generating content. SOAP Note AI is not responsible or liable for the content generated through these APIs.
7. Collection of Information
We may collect personal information, such as country when you use our service, or contact us. We may also collect non-personal information, such as your IP address, browser type, and usage data when you access the Website.
8. Payment Processing
We use a third-party service, Stripe, for payment processing. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. Please refer to Stripe's Privacy Policy for more information.
9. Notes Packs, Subscription Plans, Payments and Refunds
SoapNoteAI offers Notes Packs for purchase. Users have the option to buy either the Basic Pack, which allows the user to generate 10 notes, or the Pro Pack, which allows users to generate 25 notes, or the Ultra Pack, which allows users to generate 100 notes. Payment for the Template Packs is required at the time of purchase and is non-refundable. Once the notes are purchased, no refunds will be provided, even if the user does not utilize creating all the notes within the pack. Notes packs purchased on and after 11/20/2023 will have a validity of 1 year.
In addition to Note Packs, SoapNoteAI offers Subscription Plans for purchase. Users have the option to subscribe to the Unlimited Monthly Subscription Plan for their organization. Payment for the Subscription Plans is required at the time of subscription and will renew automatically at the end of each billing cycle unless cancelled by the user. All Subscription Plan payments are non-refundable, even if the subscription is cancelled before the end of the billing cycle. Once a Subscription Plan is purchased, no refunds will be provided, even if the user does not utilize all the templates within the plan. However, you will be able use SOAPNoteAI service and create remaining notes till the end of your billing cycle. Users can update their subscription preferences here. If you have any queries, email us at support@soapnoteai.com. We will get back to you within 1 business day.
10. Expiration Terms for Notes during Promotional Purchases
In addition to our standard policies, please note the following terms apply specifically to notes purchased during promotional events, including but not limited to Black Friday sales:
Promotional Period Validity: Note Packs purchased during promotional events may have different expiration terms compared to those bought outside of these events. This will be clearly stated during the promotional event.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. SOAP NOTE AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
12. Medical Disclaimer
The Service, including any SOAP Note or related content, is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read or generated through the Service.
13. Indemnification
You agree to indemnify and hold harmless SOAP NOTE AI, its affiliates, officers, directors, employees, agents, and licensors from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of this disclaimer or any activity related to your use of the Service.
14. Governing Law
This disclaimer shall be governed by and construed in accordance with the laws of New Jersey, without regard to its conflict of law principles.
15. Fair Usage Policy
The Unlimited Plan grants subscribers unlimited access to SOAP Note generation for normal and lawful professional use. Misuse of this unlimited service, including but not limited to, automated note generation, account sharing, or any use that imposes an unreasonable load on the service's infrastructure, is prohibited. If SOAPNoteAI.com determines, at its sole discretion, that an account is misusing the service, it reserves the right to terminate the subscription immediately without refund. This measure ensures the integrity and quality of our service for all users.
16. HIPAA Compliance
SOAP Note AI maintains compliance with HIPAA standards. We ensure that all PHI is safeguarded according to HIPAA guidelines. We perform necessary trainings on HIPAA compliance and conduct periodic reviews of our practices to ensure ongoing adherence to the law.
Users are responsible for ensuring that their use of our services complies with HIPAA, including obtaining necessary patient consents before sharing PHI with SOAP Note AI.
Modi Labs LLC (doing business as SOAP Note AI) has executed Business Associate Agreements with all vendors who handle PHI on behalf of SOAP Note AI. These agreements ensure that our vendors are also compliant with HIPAA standards and commit to maintaining the confidentiality and security of PHI.
We offer a Business Associate Agreement (BAA) to users who qualify as covered entities under HIPAA. This BAA outlines the responsibilities of both parties to ensure compliance with HIPAA regulations. Users can request a BAA by contacting us at support@soapnoteai.com.
17. Audio SOAP Note Feature
SOAPNoteAI is introducing an Audio SOAP Note feature that allows users to generate SOAP notes from recorded sessions or dictations. By using this feature, you agree to the following additional terms:
a. Recording and Privacy: All recordings will be automatically deleted from our systems in 24-48 hours after the SOAP Note is generated. Users must ensure that they have the necessary consent from patients or clients before recording sessions.
b. Usage: Users are responsible for the accuracy and content of the recordings. The generated SOAP notes should be reviewed and edited as necessary to ensure they meet professional standards.
c. Liability: SOAP Note AI is not liable for any inaccuracies or errors in the generated notes. Users should use their professional judgment when using these notes in their practice.
d. Data Security: SOAP Note AI ensures that all recordings and generated notes are handled in compliance with HIPAA standards to maintain the confidentiality and security of patient information.
By using the Audio SOAP Note feature, you agree to adhere to these terms and understand the responsibilities and limitations associated with this service.